Privacy Policy

01 Introduction and Scope

This Privacy Policy ("Policy") describes how jiliplays ("jiliplays," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "your," or "Data Subject") who access or use the jiliplays website and online gaming platform (collectively, the "Platform").

This Policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, payment processing, customer support interactions, and general use of the Platform's features and services.

jiliplays is committed to protecting your privacy and processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, jiliplays also observes the data handling requirements imposed by the Philippine Amusement and Gaming Corporation (PAGCOR) as part of its regulatory obligations.

By registering an account on jiliplays or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

02 Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, jiliplays acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, jiliplays determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

jiliplays has appointed a Data Privacy Officer (DPO) who is responsible for overseeing the Platform's compliance with applicable data privacy laws and for handling data subject requests and complaints. Contact details for the DPO are provided in Section 14 of this Policy.

03 Personal Data We Collect

jiliplays collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth
• Gender
• Philippine mobile number
• Email address
• Residential address (province, city/municipality, barangay)

3.2 Identity Verification Data (KYC)

• Copies of government-issued photo identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie photographs submitted for liveness verification purposes

3.3 Financial and Transaction Data

• GCash or Maya account details (registered name and mobile number)
• Bank account details (account name, account number, bank name) for BPI, BDO, or Metrobank transactions
• Deposit and withdrawal transaction history
• Wallet balance and transaction records

3.4 Gaming Activity Data

• Game session records, including games played, wagers placed, and outcomes
• Bonus and promotion participation records
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.5 Technical and Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited and features used within the Platform
• Cookie identifiers and similar tracking data (see Section 10)

3.6 Communications Data

• Records of customer support interactions, including live chat transcripts and email correspondence
• Feedback and survey responses submitted through the Platform

04 How We Collect Your Data

jiliplays collects personal data through the following means:

• Directly from you: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically: When you access and use the Platform, jiliplays automatically collects technical and usage data through cookies, server logs, and similar technologies. See Section 10 for more information on cookies.
• From third-party payment providers: When you make a deposit or withdrawal via GCash, Maya, BPI, BDO, or Metrobank, jiliplays receives transaction confirmation data from the relevant payment provider to verify and process your transaction.
• From identity verification services: jiliplays may use third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted during the KYC process. These providers process your data on behalf of jiliplays as Personal Information Processors (PIPs).
• From regulatory authorities: jiliplays may receive information about you from PAGCOR or other Philippine regulatory authorities in connection with its regulatory compliance obligations.

05 Legal Basis for Processing

jiliplays processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary for the performance of the contract between you and jiliplays — specifically, to provide you with access to the Platform, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary for jiliplays to comply with its legal and regulatory obligations, including KYC requirements under PAGCOR regulations, anti-money laundering obligations under the Anti-Money Laundering Act (AMLA), and data retention requirements under applicable Philippine law.
• Legitimate interests: Processing is necessary for the legitimate interests of jiliplays, including fraud prevention, platform security, responsible gaming enforcement, and the improvement of Platform services, provided that such interests are not overridden by your rights and freedoms as a data subject.
• Consent: Where jiliplays processes your personal data for purposes not covered by the above bases — such as sending you promotional communications — it will do so only with your prior consent, which you may withdraw at any time.

06 How We Use Your Personal Data

jiliplays uses the personal data it collects for the following purposes:

• To create and manage your jiliplays player account
• To verify your identity and age in compliance with PAGCOR regulations and the 21+ age requirement
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱)
• To provide customer support and respond to your enquiries
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
• To enforce the jiliplays Terms & Conditions and other Platform policies
• To administer bonuses, promotions, and loyalty programs
• To operate and enforce responsible gaming tools, including deposit limits, loss limits, and self-exclusion
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts
• To send you promotional communications about jiliplays offers and new games, where you have provided your consent to receive such communications
• To analyse Platform usage and improve the quality, performance, and security of the Platform
• To comply with applicable Philippine laws and regulatory requirements, including reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC)

07 Disclosure of Personal Data to Third Parties

jiliplays does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jiliplays may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

7.1 Payment Service Providers

jiliplays shares transaction data with GCash, Maya, BPI, BDO, Metrobank, and other payment service providers as necessary to process your deposits and withdrawals. These providers act as Personal Information Processors (PIPs) and are contractually required to handle your data in accordance with applicable data privacy laws.

7.2 Identity Verification Providers

jiliplays may engage third-party KYC and identity verification service providers to assist in verifying the identity documents you submit during the KYC process. These providers process your data solely on behalf of jiliplays and under strict data processing agreements.

7.3 Regulatory and Law Enforcement Authorities

jiliplays is required by law to disclose certain personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by applicable regulations. jiliplays will comply with all lawful orders and requests from competent Philippine authorities.

7.4 Technology and Infrastructure Providers

jiliplays uses third-party technology providers for cloud hosting, data storage, cybersecurity, and Platform analytics. These providers act as PIPs and are bound by contractual obligations to process your data only as instructed by jiliplays and in compliance with applicable data privacy laws.

7.5 Game Content Providers

Certain games available on the jiliplays Platform are provided by third-party game studios. Limited technical data (such as session identifiers) may be shared with these providers to facilitate game delivery. No sensitive personal data is shared with game content providers beyond what is technically necessary.

08 Data Retention

jiliplays retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory retention requirements.

The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and the Anti-Money Laundering Act.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and PAGCOR regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer support records: Retained for a minimum of two (2) years from the date of the interaction.
• Technical and usage data: Retained for up to twelve (12) months from the date of collection, unless a longer retention period is required for security or fraud investigation purposes.

Upon expiry of the applicable retention period, jiliplays will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless retention is required by a specific legal obligation or ongoing regulatory investigation.

09 Data Security

jiliplays implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the jiliplays Platform is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within jiliplays is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure data storage: Personal data is stored on secure servers with appropriate physical and logical access controls. Financial data is stored in compliance with applicable payment security standards.
• Two-factor authentication: jiliplays supports OTP-based two-factor authentication for player accounts to reduce the risk of unauthorised account access.
• Regular security assessments: jiliplays conducts periodic security assessments and vulnerability testing to identify and address potential security risks.
• Incident response: jiliplays maintains a data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliplays will notify the NPC and affected data subjects in accordance with the requirements of the Philippine Data Privacy Act.

While jiliplays takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jiliplays account credentials and for notifying jiliplays immediately if you suspect any unauthorised access to your account.

10 Cookies and Tracking Technologies

jiliplays uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse Platform usage, and support security and fraud prevention functions. The following types of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps jiliplays improve Platform performance and user experience.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Security cookies: These cookies support fraud detection and prevention functions, including the identification of unusual login patterns and suspicious activity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiliplays:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Policy fulfils jiliplays's obligation to provide this information.
• Right of access: You have the right to request a copy of the personal data that jiliplays holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that jiliplays holds about you.
• Right to erasure or blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to jiliplays's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiliplays's legitimate interests, on grounds relating to your particular situation.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that jiliplays transmit that data to another personal information controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jiliplays has processed your personal data in violation of the Philippine Data Privacy Act.

To exercise any of the above rights, please contact the jiliplays Data Privacy Officer using the contact details provided in Section 14. jiliplays will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act.

12 Children and Minors

The jiliplays Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. jiliplays does not knowingly collect personal data from individuals under the age of 21.

If jiliplays discovers that it has inadvertently collected personal data from an individual under the age of 21, it will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent further access by the underage individual.

If you are a parent or guardian and believe that your child has registered an account on jiliplays, please contact us immediately using the details in Section 14 so that we can take prompt action.

13 Changes to This Privacy Policy

jiliplays reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or jiliplays's data processing practices. When material changes are made to this Policy, jiliplays will notify registered players via email or via a prominent notice on the Platform.

The updated Policy will take effect from the date specified in the notice. Your continued use of the jiliplays Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. The date of the most recent update is displayed at the top of this page.

jiliplays encourages you to review this Policy periodically to stay informed about how your personal data is being protected.

14 Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiliplays, please contact the jiliplays Data Privacy Officer through the following channel:

If you are not satisfied with jiliplays's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for enforcing the Data Privacy Act of 2012.